“Tengo problemas para entender en este momento”. Cómo solucionar 5 molestos fallos de Amazon Echo

“Tengo problemas para entender en este momento” es una frase común que puede esperar escuchar si algo anda mal en su Amazon Echo dispositivo. Y a veces, el asistente de voz incluso realizar una acción diferente de lo que pediste.

A menudo puede esperar que su hub inteligente responda comandos de voz sin ningún problema. Sin embargo, ese no es siempre el caso cuando se trata de Alexa, a veces su asistente de voz se encuentra con algunas fallas que pueden requerir solución de problemas. Pero estamos aquí para ayudar. Le diremos qué significan los diferentes colores de luz correctos, por qué su música se detiene aleatoriamente y otros problemas comunes que hemos notado.

Así que no restablecer su altavoz Amazon Echo todavía. Compartiremos algunas soluciones rápidas y fáciles para el Amazon Echo más común. ($ 30 en Amazon) problemas. Y una vez que todo vuelva a la normalidad, pruebe estos Habilidades de Alexa de Halloween para prepararse para la temporada espeluznante.

Esta historia se actualiza periódicamente con nueva información.

First, here’s what Echo’s light ring colors mean

Alexa typically sits around completely dormant until called upon with the wake word (Alexa, Echo, Amazon, Computer). But sometimes the LED ring around the top of the Echo and Echo Dot, or a light bar on your Echo Show screen, lights up even when you’re not actively using the smart speaker. 

In this case, the colored light could alert you to a problem. Here are a few of the colors you may have encountered if you’re having issues with your speaker.

• Spinning violet. Indicates that there was a problem during Wi-Fi setup (addressed below). 
• Spinning orange. The device is currently connecting to your network.
• Solid red. The microphone has been turned off and Alexa is not actively listening for your commands. Push the microphone button to turn it back on.

The light ring can also tell you if someone is calling you, if your Amazon order is out for delivery, the volume of the speaker and more.

The music keeps cutting out on your Amazon Echo speaker

When you’re listening to music on your Amazon Echo, it can be frustrating when the song cuts out for a few seconds at a time. If this happens, the issue could be Wi-Fi related. Try unplugging your Amazon Echo from the wall and rebooting your router. Wait 20 seconds and plug both devices back into the wall. For better results, connect your Echo device to your router’s 5GHz channel. 

Amazon also suggests keeping your smart speaker away from metal objects, microwaves, baby monitors and anything else that could cause interference with your Wi-Fi connection.

Alexa can’t find your smart home devices

Amazon Echos support a long list of smart home appliances. The growing list includes devices like the Ecobee3 and lines from companies such as Honeywell, Insteon, Lifx, Nest, Philips Hue and Wink. Even more devices and services have added official Alexa support by way of skills that help make that service or device take your verbal commands (e.g., “Alexa, tell Philips Hue to turn on the kitchen light”).

To add a new device, open the Alexa app and tap Devices > Add Device > select the device you’d like to add (like a smart switch or plug) and follow the instructions in the app. 

Even if the devices aren’t natively supported and don’t have skills, you’re not entirely out of luck. Alexa has an official IFTTT channel and also integrates with Yonomi, both of which have an extensive list of supported smart home devices.

If you’ve already added your devices but Alexa can’t seem to connect to them, there are a couple of solutions. Check the command you’re using, aka your invocation. The commands vary between different devices, skills and connected services, like IFTTT. They can be oddly specific commands, and small differences in the phrasing or names of the devices can throw Alexa for a loop.

Some smart home devices have trouble staying connected due to software problems, crowded networks, being always on or other issues. Powering down the connected devices and turning them back on again will usually fix any connectivity problems you’re having.

If that doesn’t fix the issue, try rebooting the speaker by unplugging it and removing the device that’s acting up and adding it back once more.

Alexa is disconnected from Wi-Fi

If your Echo speaker isn’t staying connected to your network consistently enough, there are a few ways to fix connection issues.

First, power-cycle everything — the router, modem and Alexa speaker. After that, try streaming audio for a few minutes to see if the issue arises again. If so, attempt to move the speaker away from other devices, preferably closer to the router, and try switching the speaker to a 5GHz channel to decrease interference.

Alexa doesn’t understand your voice command

“I’m sorry, I didn’t quite get that” is a phrase often spoken by Alexa. It happens when the voice assistant didn’t comprehend what you said. Fortunately, Amazon added a feature last year that allows you to ask Alexa what it just heard. You can say “Alexa, tell me what you heard” to find out what it thought you said.

You’ll also want to make sure the Echo is positioned in an open space away from noisy household items like the TV, washer, dryer and dishwasher. It may hear you better, then.

You can also use Voice Training, a tool in the Your Profile settings in the Alexa app. You’ll read 25 phrases aloud in a “typical voice from a typical distance” so Alexa can get a baseline understanding of your pronunciation and cadence. This helps you to customize your Alexa experience.

Accidental activation

Whether it’s commercials or shows talking about Alexa on TV or you said a word that sounded similar to “Alexa,” your speaker just activated and you’re confused. Luckily, there are four things you can do to minimize this:

• Say “Alexa, why did you do that?” — This feature gives you more insight as to why Alexa performed an action.
• Move the speaker farther from the television.
• Press the mute button on top while watching TV.
• Change the wake word from the default “Alexa” to either “Computer” or “Amazon.”

Alarms and notifications are too loud

You may have noticed when timers or alarms go off, the sound is much louder (or maybe quieter) than the playback volume of Alexa. That’s because alarm and timer volume is controlled separately within the Alexa app.

To set the alarm, timer and notification volume, open the Alexa app on Android or iOS and go to Devices > [your device name] > Sonidos y arrastre el control deslizante hasta el nivel de volumen que desee.

Problemas de transmisión de música con Spotify

Los altavoces Alexa de Amazon son capaces de transmitir música desde servicios de terceros como Spotify, iHeartRadio, TuneIn y Pandora. De ellos, Spotify parece tener más contratiempos que los otros servicios, ya que la música se detiene aleatoriamente a mitad de camino sin una buena razón y, a veces, no se reproduce en absoluto.

No existe una solución definitiva para los errores, pero un buen comienzo para solucionar el problema es reiniciar el altavoz. Luego, desvincula tu cuenta de Spotify y vuelve a iniciar sesión.

Para desvincular Spotify, abra la aplicación Amazon Alexa y vaya a Ajustes > Música > Spotify. Grifo Desactivar habilidad y confirme tocando Desactivar. A continuación, toque Habilitar para usar y siga las instrucciones para iniciar sesión en su cuenta nuevamente.

Problemas para reproducir música en el altavoz adecuado

Utilizando Audio para varias habitaciones, puede controlar la reproducción de música en los altavoces Echo con un Echo diferente. La función funciona con Echo, Echo Dot y Echo Show, y le permite reproducir música en toda la casa.

Sin embargo, si no tiene sus dispositivos Echo con el nombre correcto, se encontrará con un problema al intentar reproducir música en otros altavoces. Si bien puede nombrar a los parlantes como desee, será más fácil poner la música en cola y recordar qué parlante está y dónde si nombra a cada parlante según la habitación en la que se encuentra o su ubicación en la casa.

Por ejemplo, si tienes un altavoz Echo llamado Katie’s Echo Dot, tendrás que decir: “Alexa, toca Queen en Katie’s Echo Dot”. Si bien eso no es muy difícil de decir, ciertamente es más fácil y más natural decir: “Alexa, juega a la reina en la cocina”.

¿Tiene otros problemas con su Amazon Echo que no abordamos? Háznoslo saber en los comentarios. Además, mira estos Tres irritantes molestias de las mascotas de Amazon Echo y cómo solucionarlas, seis configuraciones de Amazon Echo que no te arrepentirás de cambiar y cuatro características principales de Amazon Echo para perfeccionar y mejorar ahora.